FAQs

1. How long does shipping take?

Orders are processed within 1–2 business days, and delivery usually takes 3–5 business days within the United States.
Total delivery time: 4 - 7 business days.

2. What is your cut-off time?

Our daily cut-off time is 08:00 PM (CST, USA). Orders placed after this time will be processed on the next business day.

3. Do you provide tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

4. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover.

5. Can I return my order?

Yes, we offer a 30-day return policy. Items must be unused and in original condition.

6. How long does it take to receive a refund?

Refunds are processed within 7 business days after approval, depending on your payment provider.

7. Can I change or cancel my order?

You can request changes or cancellation within 12 hours of placing your order. After that, orders may already be processed.

8. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.

9. Do you ship internationally?

Currently, we only ship within the United States.

10. How can I contact you?

If you have any questions, feel free to contact us:

Business Name: W Outlet
Physical Address: 107 N Memorial Dr, Prattville, AL 36067, United States
Phone: +1 334-365-8009
E-mail: support@woutlet.shop